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Other people might call it “corrective action” but you know that's patronizing and unproductive. However, there are times when drivers have gaps in knowledge or ability and those gaps need to be closed.
CarriersEdge helps you identify the places where drivers need help, shows you what the specific issues are, and makes it easy for you to build a resolution plan. With detailed tracking at every stage, those efforts are documented as well, so you can show what you did, and why, if you ever need to.
For performance issues captured on camera, our dashcam integration allows you to automate the assignment of follow-up interventions. Set the assignment rules - which behaviors trigger which assignments - and CarriersEdge takes care of the rest for you.
For remedial training needs that don't lend themselves to online courses, our classroom and practical training management functions make it easy to document what you did to resolve the issue. If there's a road test or coaching checklist, that can be uploaded directly to the driver file in a couple of clicks, keeping a complete record of each intervention, for all time.