Customer Success

Industry associations and insurers recommend CarriersEdge, and more than 2000 fleets currently use it as part of their driver training programs. Here is just some of what they have to say...

Central Oregon Truck Company: At the Forefront in Driver Safety

For Brad Aimone, director of safety for Central Oregon Truck Company, the numbers are very telling.

"Looking back at 2021, our unsafe driving basic score was 2.5%," he said. "In 2020, our number was 11.1%, so we saw very measured improvement. Our phenomenal number today is a credit to our drivers, staff and the safety tools we now have in place. It showcases where we sit when it comes to safety."

Part of the Daseke group of flatbed carriers, Central Oregon Truck Company (COTC) operates 400 trucks and is based in Redmond, Oregon. It's always been known as a 'drivers' company -- it was co-founded by Rick Williams, a former truck driver himself, who now serves as Daseke's chief operating officer. The company was recently named to the Best Fleets to Drive For Hall of Fame, which recognizes fleets that have made the Top 20 for 10 consecutive years, or 7 consecutive years plus a Best Overall award.

For Aimone, safety is all encompassing and it begins with an extensive new driver orientation program and continues through to ongoing safety education and online training through CarriersEdge. The company also monitors driver performance through SmartDrive inward and outward facing cameras, along with notifications from the truck's ECU.

Since the company is self-insured through Daseke, safety saves in more ways than one. "Everyone is onboard to its importance for our drivers, and to the bottom line," said Aimone. "We have a 52-page booklet that documents all the safety practices we have in place and that's a staple for all the Daseke companies. We strive to develop best practices for all our companies. To ensure compliance, we've just starting external audits of our operating companies through a law firm to ensure we are following procedures and Daseke minimum safety standards. Nuclear verdicts are a real thing. We need to make sure we do all we can to protect our drivers, and our companies."

It Begins with Orientation:

Being a flatbed carrier, the demands for a driver are more hands-on than driving traditional freight. New hires that come onboard (with one year minimal driving experience) go through four days of orientation. "What is a bit different about our orientation process is that the leader of orientation will also be the driver's coach moving forward," said Aimone. "This establishes a relationship from the beginning. Over the four days we get the drivers up to speed on our systems, and use of the Eleos platform we use in our cabs; go over load securement with hands-on practice; conduct road tests, which includes tire chaining exercises; and have instruction on 'safety in motion' - since working in flatbed is physical, we spend time on proper lifting and movement to avoid soft tissue injuries."

When COTC does 'real world' loading instruction, half the class will be strapping and tying down, while the other half will be on computers doing CarriersEdge modules on Hours of Service and Logbooks, Accident Scene Reporting, Distracted Driving, Practical Cargo Securement Basic Principles (Flatbed), and Vehicle Inspections.

The CarriersEdge Practical Cargo Securement module is unique in the industry as it was developed as a companion piece with the book of the same name published by Techni-Com. "That book is considered the 'gold' standard when it comes to securing freight on flatbeds," said Aimone. "We've used it for years, and have the book at each work station. It's great that the CarriersEdge module works directly with the book so the module reinforces and tests what we study in the book."

The company's hands-on training is very thorough. "We have two trailers in our training bay, with students required to use fall protection at all times," explained Aimone. "One mockup is used for tarp training and securing ductile pipe. The other is set with flat steel, and then coiled rebar. We also have multiple steel coil mockups that can be arranged vertically, in-line, and laterally. All students are given the weight of the product to be secured, and are required to demonstrate the ability to correctly secure all the mockups. What's more they're required to demonstrate the construction of bulkheads using dunnage, or grade 70 chains, for flat steel. And they're required to fully tarp a load within 60 minutes."

Post orientation drivers must also complete Defense Driving, Practical Cargo Securement (Metal Coils), Trip Planning, and Parking and Deliveries modules within 60 days.

After all practical training is completed, 'graduation' from orientation is next. "On the fourth day, the drivers meet our executive team for breakfast," said Aimone. "From top down it shows our sincere interest in welcoming our new drivers, and their importance to what we do. It also is an open forum with a Q/A. Nothing is off limits. After that, it's final steps with HR before the driver is ready to hit the road."

On the Road

Each month, Aimone assigns drivers a CarriersEdge module to address any trends the company is seeing when it comes to safety, "or it could be a seasonal training module - driving in winter conditions as example," he said. "The modules are very well received by drivers - in fact, we had several drivers come to us and ask if we could look at using CarriersEdge in place of the online training platform we were running previously. After pilot testing, and getting great feedback from drivers, we made the switch. Our drivers feel the modules are professional-level training that is pertinent in what they do. And, they are. That's why we've recommended CarriersEdge to all our other operating companies - several have already adopted CarriersEdge."

According to Aimone, the way the tests are produced helps the drivers retain the information and they can do the work in their cabs at the time that best fits them. "Drivers must score at least 80% to pass the module, and we can see any areas where a driver might be having trouble," he said. "When we do, the driver's coach can work directly with the driver for any extra training.

"One thing I appreciate about CarriersEdge is that when they develop new modules they work with some of their customers and do a peer review. They want to make sure their modules are on target and hit the mark. They just don't roll them out - for example, they had us review their new Weights and Dimensions module. They make sure they're going to benefit the drivers. And, if it does, it benefits us as well."

Each quarter Aimone puts together a safety podcast for drivers, which is a "wrap-up" on safety related issues. "We talk about our CSA scores and look at any claims or incidents that might have happened during the quarter, and address things we can all work on. Podcasts are a great tool in communicating with our drivers."

On the micro side, Aimone said the company will assign specific courses to drivers when they notice either a trend, or specific incident that was flagged by the truck's ECU. "We had a case recently where a driver had a close call when a car was passing the truck, and the sudden swerve from our driver set off an alert," said Aimone. "The cameras we have documented the incident. Again, a teachable moment for us with the driver, and depending upon the circumstance, we'll assign a refresher course to help instill proper driving techniques."

All Documented

Keeping drivers abreast of how they're doing is important," said Aimone. "We have rolling driver scorecards - giving drivers feedback every four weeks, and then a year-end recap. Safety information is a big part of that. We show the drivers where they stand in claims, the cost of those claims and give them their camera scores and the number of events."

There's a saying, "if it's not documented, it didn't happen."

"The scorecards play a part in that for driver improvement. But, documentation is also important to protect our company," stressed Aimone. "It can come up in a courtroom if you're being tried for an accident. We can show proof of training delivery, and CarriersEdge makes that easy with their platform."

"We do our absolute best to make sure our drivers are as safe and productive as possible. It's why we take all the steps we do and work so closely with our drivers. Again, it all comes back to two key words: protect life. It's something we don't take lightly."

Safety is Never Ending

For Aimone, being a safe fleet means never being complacent. "There is new safety technology constantly being developed and we're always open to new ideas. You can't stand pat," he said. "To survive and flourish in this industry, you have to be proactive and always have your drivers' back. We do that in many ways, with safety being the most important."

Contract Transport Services: Dedication to Safety Pays Off

If you have the intestinal fortitude to self-insure, you better be sure you have a safe fleet -- one filled with checks and balances to ensure a safe operation.

For Contract Transport Services (CTS), the answer is "we do."

CTS, which is based out of Green Bay, Wisconsin, operates a fleet of more than 130 tractors - nearly all day cabs. Delivering primarily paper and packaging supplies throughout the Midwest, its trucks are stationed at multiple locations in order to be close to customers. CTS has an impressive 7-1 trailer to tractor ratio, which gives more drop-and-hook, quick turnaround, advantages to its customers and drivers. While delivering on time - safely - is a key metric for CTS, so is being good to the environment. Half the company's fleet of Kenworths and Freightliners are CNG powered, with plans to be 100 percent CNG by the end of 2019.

According to Paul LeRoy, CTS' director of safety for the past 15 years, the company's success is all for naught if it doesn't have safety in mind from the get-go. "It's our culture and who we are," he said. "Everything begins and ends with safety for our drivers, and for others on the roadway. Chargeable accidents against the company are very few and far between."

On average, the company runs 13 million miles a year - typically each rig runs 400 to 500 miles a day in regional and dedicated operations. Its tractors are equipped with collision mitigation systems -- the Bendix Wingman system on its Kenworths, and Wabco's OnGuard system on its Freightliners. It also utilizes DriveCam by Lytx. In 2017, CTS had four reportable accidents for a DOT rate of just 0.30 DOT; in 2016, they had just three reportable accidents with virtually the same mileage. Anything under 0.50 DOT is considered very good.

According to LeRoy, being safe takes work. At CTS it begins with three weeks of one-on-one training for new drivers from a driver training school, and it's augmented with on-line driver training through CarriersEdge. CTS also has consistent safety and training reinforcement through the company's "state of the union" meetings, and encourages its drivers to participate in state truck driving championships.

"When we hire entry level drivers that completed a driver training school, we match them with a ‘mentor/trainer' and start them off making local deliveries the first week to help sharpen their backing skills," said LeRoy. "The second week we target larger city driving and the third week we look to get them into Chicago. After our mentor/trainer approves them to be on their own, they are given a final road test by our training manager. Upon passing, they're on the road, but not forgotten. We do another drive along with them after three months to ensure they have not developed any bad habits or are taking short cuts. We typically have about 35 to 40 entry-level drivers per year that go through this program."

Supporting drivers further is done through online training.

"Online training works well for us," said LeRoy. "Before online training we were doing four live training sessions each year with our drivers. But that was very difficult. Our drivers start anywhere from 2 am to 10 am. So, we would do 30-minute sessions starting at 3 a.m., and had that going every half hour until 5 pm. With rotating drivers, it actually gave us only about 20 minutes of real time with drivers and the amount of information we could pass along wasn't sufficient. Time constraints really hampered what we could do."

CTS started working with CarriersEdge in 2015 after moving away from an online training program that was video based. "Ease of use, cost, and the quality of the material presented in the modules were what drove us to work with CarriersEdge," said LeRoy. "Online training is so much more convenient for our drivers, and our training staff. Drivers can go through the training modules when it's convenient for them - either at home, in their cab during a break, or at one of our terminals where we have computers set up for their use."

While online training helps drivers go through the modules when drivers are ready to learn, the biggest benefit is the retention of information and key facts. "That's ultimately what we want," said LeRoy. "The way the instruction modules from CarriersEdge are set up help drivers get engaged and retain the information presented. We want our drivers to have a ‘take away' - they gain a nugget or two of new information during each session. We can also monitor how our drivers have done on each module - if there is an area they didn't score well on, we can review the test with them and help them with additional information."

According to LeRoy, CTS has a quarterly training module, augmented with custom training modules developed by CTS. "I'll go through each CarriersEdge module myself to see what our drivers will learn, and the questions that will be asked," he said. "So far this year we've gone through winter driving, defensive driving, and food safety modules. Our custom modules have included training on other topics specific to CTS, plus a module on CNG and refueling. Our semi-annual state of the union address, and ‘live training' broadcasts are also uploaded on the CarriersEdge site, so drivers can see this information in real-time, or go back to it when they have free time. The uploading capability with CarriersEdge makes things easy for us - all our safety information is contained within the program."

To reward and incentivize drivers, CTS has a "performance pay" program with six different areas of concentration, including safety and training. According to LeRoy, nearly all the drivers are active participants- it's in the high 80 percent range.

What's more, the company involves drivers to help make the work environment better, and more productive. "We continually come up with new ideas to communicate with drivers. Last year we had a program called Driver2Driver," said LeRoy. "This was a tip or best practice that was shared via digital screens at all locations for other drivers to view. As a new tip came up, the screen changed to reflect the information."

All these programs are working, said LeRoy. "We have a great group of drivers at a company where safety and inclusion is top of mind. We involve everyone through our annual company picnic, plus we sponsor a local racecar and gave tickets away to race events. And, we have a Driver Appreciation Zone that is a mobile party zone. We take it to all our facilities at least once a year for a cookout to show our appreciation."

Online Training Pays Off for RBX Inc. by Cutting Backing Accidents

As vice president of operations for general-commodities carrier RBX Inc., Jon Peavey wanted a training program to reduce what is both the most common - and, in his view, the most preventable - type of accident in trucking: Hitting obstacles while backing up.

It's often a problem for beginning drivers. RBX, based in Springfield, Mo., and operating in the Midwest and Southeast, runs its own student-driver-training program. "When they go through the driver training program the biggest issue is backing," Peavey says. There are good reasons for that. A 53-foot trailer has a lot of blind spots, and steering is tricky, especially if a driver has to make a 90-degree turn while backing into a loading dock.

"It takes a lot of practice to get good at it," Peavey says.

Backing up safely can be an issue for experienced drivers too. Individually, the incidents may not represent much in damages, but over time the collisions with poles, loading docks, other vehicles and obstacles, along with damage to tractors and trailers, can add up, potentially leading to higher insurance rates. That's bad for both company and drivers.

Peavey and RBX have found what they believe is a way to reduce those backing incidents: online training provided by Impact e-Learning, powered by CarriersEdge and provided through Impact Solutions Inc.

Impact Solutions helps transportation companies find and keep truck drivers, teaching recruiting and retention techniques through seminars, webcasts, consulting, and e-learning for drivers and employees. Kelly Anderson, Impact Solutions' president, says the breadth of the catalog of topics covered by CarriersEdge courses, and the flexibility and ease of the system,, made it a great fit for RBX.

"Since RBX has around 200 drivers, it's impossible to get all of them in the same place at one time, and it's very difficult to provide consistent and on-going professional development to them," Anderson says. "Impact e-Learning, powered by CarriersEdge, makes it possible to have ongoing training that drivers can do wherever they are, and the mobile app makes accessing the content even easier."

Backing up is one of more than 70 subjects covered in the Impact e-Learning library of full-length and refresher courses available to fleets and their drivers. While RBX began by assigning specific courses to specific drivers to address specific problems, such as backing, RBX now assigns several topics a month for all of its 200 drivers to review (it also provides small cash incentives for completing those courses).

RBX is seeing results, Peavey adds. Even though it's been in place for only six months, and use is still being ramped up, RBX has already seen an 8 percent decrease in backing incidents. "We expect to see a cycle of continuous improvement as more drivers get comfortable with using online training and take more courses," he says.

Peavey is a fan of online training for its ease of use and accessibility. While RBX has a computer set up at its headquarters for taking courses, the vast majority of its drivers take courses remotely. "I can go a month without seeing one of my drivers, but online courses help them keep up with their training," he says. Easy-to-navigate administrative tools take the headaches out of managing the safety training program while providing valuable data on who has taken the course and how they performed on built in quizzes and exams.

The recruitment and retention aspect of training is important to RBX and Peavey. RBX is posting 10 percent growth this year. A big reason for that growth is that it's able to hold on to drivers, by improving their performance and productivity through training, at a time when many in the industry are struggling to find employees.

Impact e-Learning also makes it easy for customers to add material to and customize their courses with videos, manuals or company news. "It's a great way to bridge the communications gap with drivers who spend so much time on the road," Anderson says.

RBX didn't start online training with this solution, but it made the switch on the advice of Anderson and Impact Solutions. Peavey is glad he did so. "Impact eLearning is a lot more interactive and offers better training, than what we were using before," he says. "It's just a better system and our drivers learn. We're very pleased with the training modules -- we plan to continue on and it will only improve our operation."

At Little Guys Delivery, CarriersEdge Training Turns Drivers into Instructors

When Little Guys Delivery Service Inc. first introduced CarriersEdge online safety courses, there was some hesitancy among the drivers at the Toronto-area company. Some didn't have much experience with computers at all, never mind getting training through one.

Within six months of launching the program, they were converts, says Ahmed Fadul, general manager. "They liked it," he recalls. "It provided them with a lot of information they didn't know. For some of the drivers it refreshed information they knew earlier but didn't put into practice. It helped to shake the complacency and get them back to safely driving the truck."

Little Guys Delivery Service Inc. company was founded by a former truck driver, Fawaz Frig, in 1990. It specializes in expedited delivery of less-than-truckload freight in the Greater Toronto Area, sometimes in as little as a few hours. A sister company, LG First Transport and Logistics, brokers long-haul freight. Little Guys has its own fleet of 15 trucks; all but one are box trucks. It also contracts with operators of 35 light vehicles. Its business-to-business and dock-to-dock deliveries range from printed materials to medicine. Little Guys has more than 500 active customers.

Fadul is a recent hire, brought in by Frig to look for innovative ways to improve the company's safety training program, which before then consisted of safety talks with drivers. He was introduced to CarriersEdge through Shane Cutler, a transportation compliance and risk-management company that uses CarriersEdge online training programs for its clients.

CarriersEdge courses made a definite impression on the 15 regular drivers who took its courses, Fadul says. Those drivers not only absorbed and put into practice what they learned, they began making sure others were operating safely. That was especially true with one critical course subject, the proper handling of hazardous materials. Little Guys Delivery drivers had been cited for improperly displaying the placards indicating what hazardous materials are being carried by that vehicle or trailer.

It's a tough course, Fadul says; even he didn't pass the first time he took it. But Little Guys Delivery backed the course with in-person instruction so that drivers understood the requirements fully.

The result: "Our drivers became more knowledgeable than the shippers," Fadul says. Drivers would tell shippers how to display the right placards. "My drivers became instructors." Having the training, he adds, gave them confidence and credibility.

Through the use of courses on topics including vehicle inspection, cargo securement, hours of service and logbooks, "Our performance has improved big time," Fadul says, including a 40-percent improvement in the Commercial Vehicle Operator's Registration accident, inspection and safety rating.

"Little Guys Delivery has unique operating challenges from operating in a big metropolitan area like Toronto," says John Oldfield, risk consultant with insurance brokerage Dalton Timmis. "Every day their drivers face congestion, construction, aggressive and distracted motorists, and they have to watch out for cyclists and pedestrians as well.

"It's essential that their drivers are expertly trained and understand their work environment. The CarriersEdge program has been instrumental helping them improve their risk profile and stay safe on the road. It's an important tool for us and our clients in risk management."

Fadul plans to make further use of the CarriersEdge program for even more improvements, including assigning courses to drivers, and having managers take the courses as well. By having everyone go through the same training, he explains, "It helps managers talk to the drivers."

And, according to Fadul, that's been the beauty of training. "Everyone is on the same page and knows the proper methods and requirements for hauling our loads," he says. "Even our customers, who were instructed by our drivers."

Getting Back On Track: Dean Cartage Inc. Jump Starts Driver Training Program; Improves its Safety Scores

Trust isn't something that is easily earned, and once it's broken it can take quite some time to rebuild. For Steve Dean, owner of Dean Cartage Inc., that lesson is all too familiar.

Dean Cartage Inc., which is based out of Stony Creek, Ontario, specializes in steel hauling, primarily delivering steel products for ArcelorMittal Dofasco, a steel manufacturer in Hamilton, Ontario to Taylor Steel (a steel processor), in Stony Creek (Hamilton). ArcelorMittal Dofasco is the Canadian division of ArcelorMittal, the world's largest steel producer. With Dofasco and Taylor Steel located just over six miles from each other, drivers will make up to six trips a day between the two facilities. Drivers will also transport processed steel from Taylor Steel to stamping plants throughout the greater Toronto area. The company prides itself on working around the clock to meet the needs of its customers.

Since the company's founding in 1956, by E.E. Dean, (Steve's father), Steve Dean has grown the company from two trucks to a fleet of 24. The company operates 10 company trucks -- primarily day cabs -- and contracts with 14 owner-operators.

For years, Dean instilled a high level of trust in his drivers to make the right decisions on the road. Dean Cartage consistently received excellent safety. So, when the Ministry of Transportation Ontario (MTO) came knocking on Dean's door to see what safety and preventative maintenance programs they had in place, it came as a total surprise.

"Shortly after that visit, we checked our safety score and sure enough, it had risen substantially and soon after, our insurance rates spiked 20 percent," said Dean. "We knew something was seriously wrong, and we were able to identify that a few of our owner-operators were racking up traffic violations and that went against our authority. Turns out our Ontario safety score was at 54 percent, which blew me away. At 50 percent, you receive a letter from MTO that lets you know they are monitoring you. All those years of achieving great safety scores immediately went down the drain. We knew at that point we'd have to change our approach at training our drivers."

Dean Cartage prides itself on being a small, family-run company that develops a relationship with its drivers. It's a big reason why the majority of Dean's drivers have been with the company for years, and why the company doesn't hire many new drivers. While the owner-operators who crippled Dean Cartage's safety scores no longer work for the company, Dean had to put measures in place to protect the company.

"The audit from MTO was really a wakeup call for the company," said Dean. "It was a tough pill for us to swallow and you never expect to have something like this happen to your company. We looked at the situation as learning experience and an opportunity for us to improve our training practices."

In the past, Dean would use videos to train his drivers and the company would host quarterly safety meetings to check in on drivers, but according to Dean, it was a hassle to bring in all of his drivers for those meetings. It was evident to Dean that the company needed to take another approach.

"When I met with the insurance company to discuss our rates, they actually suggested we try CarriersEdge's training modules. They told us they've seen fleets improve their safety scores after using them so after going through our options, we decided to give CarriersEdge a shot."

Before hitting the road, all new hires and owner-operators complete a series of CarriersEdge training modules that cover topics ranging from hours of service and logbook regulations to practical cargo securement and vehicle inspection. Once those are completed, new hires take a yard test and a road test. Once the driver passes those tests, they will do a ‘run,' with a supervisor, to simulate everything they have learned in the training program. Drivers are expected to show that they can properly load their trailer, stay safe in the yard, and show their driving skills during an actual delivery.

Once onboarded, drivers take a variety of refresher courses, which are given to drivers every quarter. Drivers also attend safety meetings, which are held twice a year. Jim Moore, lead hand for Dean Cartage, who has over 40 years of experience in trucking, oversees the training program.

"With our new approach concerning driver training, Jim's role with our company transitioned into overseeing driver training," said Dean. "We are able to pick the training modules that best match the specific needs of our company. Drivers usually groan at the idea of more training, but our drivers actually like the CarriersEdge modules. They are more interactive than other training programs and I believe our drivers are able to retain the information they learn better because of that."

And, documented training gives Dean Cartage an added sense of security. A few years ago, one of Dean Cartage's long-tenured drivers was making a delivery when he saw a car pull out in front of him. Dean's driver slowed and let the car safely into his lane. Hovering overhead happened to be a law enforcement aircraft, which saw Dean's driver allegedly following too close, which is a $300 fine in Ontario. A citation like this would have would have also cost the company three safety points, points the company couldn't afford to lose.

"The driver came to me and told me what happened," said Dean. "He was adamant that he did nothing wrong, and that he simply slowed down to let a car in that jumped in front of him. Thanks to CarriersEdge, we had documented proof that our driver went through the defensive driving module recently and that he made a defensive driver maneuver to keep him and the car in front of him safe. We had the opportunity to go to court to fight it and we were well prepared to defend our case, with proof that our drivers were taking training programs on defensive driving. The citation was eventually thrown out."

Since implementing CarriersEdge in 2016, the company has experienced a dramatic improvement in its safety score.

"Our drivers aren't operating safely based off trust," said Dean. "I know they are better and safer drivers now from the information they receive from the training modules and it's been reflected in our stellar safety score. I'm so confident in our training program that I've invited the MTO to come back so I can give them a first-hand look at the major improvements we've made since the time they came knocking on our door to audit us.

"When we renew our insurance, I surely hope our rate is reflective of our safety score. But the biggest thing is I can now rest easier knowing that my drivers are safer on the road. It's been a long process, but we're finally back to where we want to be."

Fast Way Freight System: Making Safety Job One

Safety is more than an afterthought at Fast Way Freight System Inc. It's so much a part of their culture that they built it into their name - Friendly - Accurate - Safe - Timely.

Fast Way, headquartered in Spokane, Washington, operates a fleet of more than 50 trucks and 200 trailers, serving the Inland Northwest region of eastern Washington, northern Idaho and western Montana. As primarily a less than truck load carrier, Fast Way picks up and delivers freight from multiple shippers and consolidates it into a truckload - any given load could consist of anything from groceries, sporting goods and automotive parts to rebar and compressed gas. Dispatch centers are located in Spokane and Wenatchee, Washington, and Lewiston, Idaho. The company, founded in 1993, also operates truckload, dedicated, flat bed, step deck, and low boy units.

Visit Fast Way's cross dock terminal, particularly first thing in the morning, and you'll see a frenzy of activity as forklifts scurry about the cavernous building sorting and loading pallets of freight, and trucks carefully backing into the docks for their load and then heading out on their daily routes. According to Co-Owner and President Jeff Bosma, Fast Way generates about 100,000 shipments a year for about 500 customers.

"We've got a little bit of a niche, but we never want to rest on our laurels. We always want to be on our toes, not our heels, and safety is a huge part of that," Bosma stated. "The one thing we're really working on is for everybody from management and dispatchers to dock supervisors and drivers to have a sincere concern for safety and to make that job-one."

The majority of the Fast Way fleet is tractor-trailers, and because the routes are shorter, allowing trucks to return to the main terminal each night, the company has a luxury where maintenance is concerned. The shop is split with half the mechanics working on power units and other devoted to trailers. With new trucks, they're investing in upgraded safety features, such as disc brakes and camera-based driver assistance and collision mitigation technologies.

On average, the Fast Way fleet runs 1.8 million miles a year - typically each truck travels 200 to 300 miles a day in local and regional operations. An emphasis on safety has played a large part in an exemplary safety record, according to Safety Manager Tom Pineda - in 2018, Fast Way improved in all USDOT safety categories by an average of 31.5 percent.

"Safety permeates into all aspects of the operation," Pineda said. "When drivers are thinking about being safe, they're not as hard on equipment. Even something as seemingly insignificant as not slamming the trailer door or making sure to not bump a loading dock, can have an impact on maintenance.

"The same goes for improving fuel economy, because there are less jack rabbit starts, and when drivers don't have a perceived need to rush, their customer relation skills are better as well," he adds.

"Every trucking company out there will admit that they're hiring guys that they never would have looked at 10 years ago. Sometimes that scares me, but at the same time, we're laser focused on safety and in that respect we're light years ahead of we were," Bosma said. "It not only helps for the lesser qualified drivers, but also makes existing employees that much better."

Fast Way incorporated CarriersEdge into their safety program in 2018. "Every arrow in my quiver is tied together, and CarriersEdge is easy to integrate with our strategy because there aren't any missing components," Pineda pointed out. He's found the training modules to be highly useful as they are "modern and professionally made," and interactively engaging to drivers.

"I like that you're not just staring at the screen, but instead, have to work through the programs and complete the pop quizzes along the way," Pineda said. "Drivers don't like to just sit - as soon as they think something doesn't apply to them, they're done."

While Fast Way encourages drivers to do training on the clock, and has a dedicated computer at the terminal for CarriersEdge courses, Pineda appreciates the flexibility provided by their mobile accessibility, so that drivers can view the library of orientation, refresher and compliance courses and knowledge tests any time, any place they have access to a mobile device and internet connection. That ease of use, especially for a driver, who may have moments of downtime on the job, is one of the main reasons Fast Way achieves incredibly high completion rates - recent stats show them reaching 76% of their drivers in a month, and 92% in a quarter.

Another important differentiator about CarriersEdge, Pineda pointed out, is that their content is relevant and up to date. "Drivers get onboard because the material is personal to them," Pineda said. "We have a driver that's been here 20 years, and when I was evaluating online training, I asked him to give me his impression of the CarriersEdge modules - he's a crusty old guy, but when he was done, he said he actually learned a few things. To hear him say that really means something."

As a manager, Pineda takes full advantage of the CarriersEdge administrator interface which enables him to manage the entire program ---- everything from assigning courses and reporting on progress to printing certificates and sending reminders to users, with just a few clicks of the mouse.

"One of the benefits with CarriersEdge is that it allows me to track completion rates, and to see which questions, if any, my guys are having trouble with and in which areas we need improvement," he said. "As a one-person safety department, being able to easily handle multiple functions with one program save valuable time, so it is well worth the investment."

Working with a diverse range of customers means a wide variety of safety requirements for Fast Way drivers. Individual work environments may present unique challenges - dealing with ladders, for instance, is something that drivers are rarely required to do, but there's a CarriersEdge module to familiarize them should the situation arise. The extensive library of 70-plus subjects, ranging from defensive driving to handling hazardous materials, ensures drivers are ready for any situation. And, it not only increases their safety, but allows our sales and dispatch teams to accept any job.

"Oftentimes, when a new client requests a delivery, one of the first questions they'll ask is about the safety policies already in place," Pineda says.

Some of those facilities require drivers to take an in-house safety test before being allowed onto the property. According to Pineda, because drivers have already completed the CarriersEdge programs, they have an easier time being certified and spend less time going through the process, thus saving valuable time on their route.

Fast Way's culture around safety extends to the employee-driven safety committee. Pineda incorporates CarriersEdge into monthly safety meetings to highlight topics he and the team want to discuss. "They're the ones out on the front lines, but I'm here to keep them on track so that we can have a strategic plan," Pineda said.

Where the individual modules come in especially useful for Pineda is when a serious incident occurs. He recounted an accident where a motion sensor failed, resulting in the driver backing into a loading dock and hitting the overhang on the building. Rather than punish the driver for the mistake, Pineda used the situation as a learning tool, reviewing with him the related safety videos.

"Beating up the guy isn't going to change anything - it's just going to make him mad at me," he said. "I like to coach the guys on an individual basis, and if something seems to be a trend, I'll present it to the entire group.

"A lot of safety is common sense, but common sense isn't as common as people think," Pineda says. "What you get from CarriersEdge is an overall approach to safety and a focus on thinking safety rather than just talking about it."

Compliance with ongoing training requirements is another need to use CarriersEdge, according to Pineda. But there's more to it, he emphasized, when it comes to the big picture.

"When I'm talking to a new hire about our safety program, I explain that it's something we do to satisfy our insurance company, but it's more important than that because our employees are our family, and we want to keep them safe so they are able to have a long career with our company."

Halvor Lines Fine Tunes Driver Training with CarriersEdge

Markham, ON - As a carrier founded in 1968, Halvor Lines has quite a resume. It has an on-time delivery rate of 98 percent. It's been named carrier of the year - twice - by United States Gypsum. It's been a Best Fleet to Drive For®, for five consecutive years. It's environmentally minded - having been selected by a major trade magazine of as one of the industry's top 50 green fleets. And the fleet is safe - recognition has come from its home state of Wisconsin (first place in the more-than-5 million-mile category), along with first place in TCA's National Fleet Safety Award for safety and security division.

According to Adam Lang, Halvor's chief risk officer, those metrics have taken a lot of hard work and effort. "It's accomplished by treating our customers right and having an open and honest relationship. And, it's by living by our motto that our drivers are captains of their ships. If our drivers don't feel safe in any situation - like in bad weather - our first response is ‘what would you like to do?' Our first and foremost concern is for our drivers and their safety. So, if there is a delay in getting a shipment to a customer due to our driver-first mentality, we let the customer know what's happening -- and they understand. That's why it's so important to have the open line of communication with our customers. This way we're all working together."

Based in Superior, Wisconsin, Halvor Lines operates 438 power units - mostly late model Volvo 780s with the average age less than 24 months. It runs a mix of flatbed, dry vans, and refrigerated units throughout the United States and Canada.

Its dedication to drivers is reflected in a turnover rate of just 38.5 percent. "We're a Certified Top Pay Carrier with the NTI (National Transportation Institute)," said Lang. "And, we have low CSA scores thanks to our culture of safety and new equipment, plus a wellness program. We also have an engaged leadership team and an all-inclusive culture."

Having safe, well-trained drivers is a key to success at Halvor. Lang said the company leaves no stone unturned with its safety efforts, which includes working with CarriersEdge. "We've evolved our training," he said. "We're working with CarriersEdge during new driver orientation, plus use their modules for continuing education as drivers continue on with us. It was a needed change of direction for our company. Before CarriersEdge, we were running up to five hours of safety and training videos during orientation, and while it checked off the box that drivers saw the video, they really didn't absorb the content. It was easy for them to zone out while watching. Our orientation modules with CarriersEdge - which go over C-TPAT and Security and Threat Awareness, provide our drivers with information, along with tests that engage them. They retain the information. They learn."

Those orientation modules dovetail with hands-on learning. Halvor has its own L3 truck simulator at its headquarters and new drivers typically drive the "low bridge simulation" to test their driving skill. "We also have continuing education with the simulator - having drivers come in once a year to test their skills against various driving scenarios," said Lang.

While on the road, Lang said education continues. "Our safety team works with our drivers individually, and if they sense a need for training in one area, or sharpening a driver's skill in another, they choose from CarriersEdge's list of training modules. Our drivers like this method since they can use their laptop or tablet and do the module when it's most convenient. And, we can monitor how our drivers are doing and record their progress. What's more, our team really likes the functionality we have with CarriersEdge. We're able to upload our own material. We've been using the Smith System on defensive driving -- all drivers are required to take this advanced defensive driving course conducted at our Superior and Inver Grove Heights terminals. It's eight hours of paid training. The refresher courses are then taken on-line through the CarriersEdge portal."

According to Lang, one of the modules from CarriersEdge even contributed to saving the day when a driver was hauling a load of turkeys recently. "A reefer ran out of fuel, and the driver couldn't remember how to prime the motor to restart it, so he called his trainer," said Lang. "Our trainer, Bob, was trying to verbalize how to do it, but then recalled that the CarriersEdge module on reefer operation actually went over the process. So, while on the phone, the trainer instructed the driver to use the CarrersEdge app on his phone, and look up the food safety module. He did, he followed the steps and got the motor started. That was big for us - the driver was in Texas and if he waited too long, we could have lost the load, which was valued close to $80,000."

Lang said he's a big fan of mobile training for drivers. "It's efficient and the way CarriersEdge puts its training modules together, the drivers learn and are engaged. And, CarriersEdge is preferred by drivers. We had a new driver come in for orientation - he had been with four companies over the past 10 years. He asked about training, and we told him about our program with CarriersEdge. He let out a sigh of relief, and said, ‘that's great, I was hoping I wouldn't have to sit through a series of videos.'"

According to Lang, driver training today is a far cry from where the company was when he started at Halvor in 2012. "Back then we had our drivers come in three times a year for company-wide driver training and meetings on company progress. It slowed down productivity and the drivers weren't always happy about having to spend the better part of a day at the terminal instead of putting miles on the trucks. It was also inefficient and costly for the company. We knew we had to do something different; something; something better. And, with CarriersEdge, coupled with our other programs, we are. Drivers learn better when they can choose their own learning environment."

Boyle Transportation - Safety a Hallmark when Delivering High Security Loads

Markham, ON - As a professional truck driver for 10 years and seven years in operations and safety management, Michael Lasko knows a thing or two about what resonates with drivers. Now, serving for the past three years as manager of safety and quality for Billerica, Massachusetts-based Boyle Transportation, he's putting that knowledge to work in helping to build an award-winning fleet that hauls security-sensitive cargo.

Operating a fleet of 65 tractors, with 10 more on order to handle growth, Boyle Transportation was recently awarded first place by the Truckload Carriers Association in its fleet safety awards program (5 million to 14.9 million category). The company has also been named a Best Fleet to Drive For, for the past three consecutive years.

"There is absolutely a correlation between the two awards," said Lasko. "If you have a culture of safety and work with drivers as professionals - helping them improve in specific areas and treating them with the respect they deserve - then you're working together in partnership. We feel we do that, and it helps contribute to our low driver turnover rate. And we also feel it plays a part in reducing accidents and having a confident and professional driver behind the wheel."

According to Lasko, the company primarily serves clients in the defense and life science/healthcare sectors. Finding the "right" driver for Boyle doesn't come without its challenges. "Professional driver candidates need to be able to pass an extensive background check before being hired, in addition to having a strong safety record." he said.

But, those who join Boyle typically stay. In 2017, the company had an internal turnover rate of just 11.9 percent (once retirements are factored out). "Keeping that number low is critical to us, since we have specific requirements in the hiring process," said Lasko. "When we do hire drivers, we have a one-week orientation program that is very thorough, plus we assign a driver mentor. As for training, it goes from A to Z, and includes the Smith System driver training program. We will do classroom work, plus hands-on work in the yard. The orientation process is long, compared to other carriers, but we feel it prepares our professional drivers well for working with us. We also individualize our instruction during orientation. If we see an area where a driver might need more instruction, we then utilize driver training modules from CarriersEdge. For example, if a driver needs to develop more skills and knowledge in hazmat hauling, we can have the driver take that online coursework. CarriersEdge training modules are put together well. They are comprehensive, relevant, and keep the driver engaged. We know the driver will become more knowledgeable after finishing the course."

Boyle started using CarriersEdge in 2016. "Prior to CarriersEdge, we had been using a video-based training program, but we felt the material was a bit dated and drivers weren't engaged. They'd start to nod off. Then it seemed like the questions at the end were not well thought out…if your heart was beating you could answer the questions."

Lasko said with the way CarriersEdge puts together its training modules - through animation, video and text, coupled with questions along the way - drivers stay engaged and "can't help but learn. They can't move forward unless they're learning and comprehending the material."

Lasko said Boyle Transportation takes full advantage of the mobility of CarriersEdge, and ease of administration. "CarriersEdge has a web-based log-in platform so our drivers can do coursework on the road via their company-issued smartphone, or at home. They don't have to be at our terminal to complete a course," he said. "Each quarter we will assign a module that fits with the season, or the company and industry trends we're seeing. Last quarter, for example, we had our drivers go through the ‘winter driving' module. We also assign other course work on an as-need basis. If we have drivers who will start going up into Canada, then we will have them go through the cross-border module."

Lasko views tailored training and specific modules from CarriersEdge as a helpful tool with buy-in from drivers. "Our CSA scores have been coming down since implementing CarriersEdge - they're close to perfect. Since using the training modules, our professional drivers are better versed in pre-trip inspections, cargo securement, and defensive driving. We haven't had a DOT recordable accident in the past 14 months. We really do have a solid program in place and we are always trying to improve upon it."

According to Lasko, some companies overdo training when a problem with a driver arises. "Training shouldn't be punishment," he said. "I know from past experience as a driver that no one wants to take training in areas where problems don't exist. So, if a driver has an accident for example, why do a full-blown training program on material that is not relevant to the issue at hand? One size does not fit all. We do a deep dive to see what the issue was and concentrate on that. We will view video from our SmartDrive camera to understand what happened. Then we can coach the driver and assign CarriersEdge course work that addresses the issue, or do a combination, which includes in-house training. It's more helpful that way and the training is targeted to correct an area that could use improvement. From a time-management standpoint, CarriersEdge is very streamlined and easy to administer. We save a lot of time and the results speak for themselves."

Prior to implementing CarriersEdge in its arsenal of training tools, Lasko said he took several courses himself. "I was the litmus test," he said. "Being a former driver, I know out-of-date and irrelevant training material only frustrates professional drivers. After evaluating the material, I knew it would be well received by our team. I think CarriersEdge has really hit a homerun in what they've put together. It's worked out great for us."

As for the horizon? Lasko said Boyle is in the process of adding its own customized content related to its specialized operations. "With CarriersEdge we have the ability to add training for company policies, procedures and equipment," he said. "Their web portal makes it very easy for us to have a comprehensive, online program that is utilized, and just as important - liked -- by our professional drivers."

Transpro Freight Systems Limited's Safety Program and Online Safety Training from CarriersEdge "A Winning Combination"

Markham, ON - Failed inspections, whether at a weigh station or roadside, cost time and money. Delays can hurt a carrier's performance record, which customers notice.

So Transpro Freight Systems, a cross-border carrier of truckload and LTL freight based in Milton, Ontario, launched a concerted effort that combined increased maintenance staff, emphasizing the importance of pre-trip inspections in safety meetings and a lot of training for drivers, using courses developed by CarriersEdge, a leading provider of online driver training in the trucking industry.

Those courses, for new hires and veterans alike, cover everything from how to check the rig before hitting the highway to refreshers on the rules of the road to minimize the sort of infractions (such as failing to signal for a lane change) that can lead to a roadside inspection and violations.

The result: A 50-percent reduction in failed inspections, according to Michael Frolick, safety and compliance director for Transpro. "Our drivers are stepping up their game, and it shows" he said. "We're proud of their efforts and success."

CarriersEdge training courses on subjects such as pre-trip inspections were an effective tool in helping reduce failed inspections, Frolick said, but they've long been an important part of Transpro's program of fostering a culture of safe operation.

"Safety has always been at the forefront," Frolick said. "It's not just because rules and regulations dictate it. It's the way we want to operate. Safety is not an option."

Transpro, founded in 1990 and acquired by Kriska Transportation Group Ltd. in 2015, has 107 drivers (including owner-operators) and more than 37 office and support employees. It operates 91 highway and 16 local tractors, 265 dry vans and 85 reefers.

Transpro's safety program, Frolick said, includes everyone. "Every employee, from our general manager to our mechanics has the right to know and participate in health and safety training," he said. By sharing that training, safety "becomes embedded in them."

That training starts before an employee has that first day at work or on the road with Transpro. The company's comprehensive orientation program includes 10 online training modules from CarriersEdge, to be completed before an employee joins the company. "In most cases, drivers often use the transition period from former employer to Transpro to complete the assignment, with some doing the work in one day and others spreading it over a few weeks."

CarriersEdge combines extensive research into the industry's best safety practices with effective techniques to engage and educate to build a library of more than 70 full-length and refresher/remedial courses specifically designed for the trucking industry. Covering such topics as safe securing of cargo, hours-of-service rules and logbooks and defensive and winter driving, the courses are accessible any time and any place a driver has an Internet connection and a computer, smart phone or tablet. CarriersEdge also produces tools for efficiently managing and tracking employee participation in online training.

Transpro makes further use of CarriersEdge training by assigning one module per quarter, or four a year, to drivers.

The course on pre-trip inspections is a great illustration of how material learned in those modules translates into tangible, useful information that benefits drivers and the company. By knowing what to look for in a pre-trip inspection, whether at the terminal or on the road, drivers and managers can identify, report and fix problems, before they become even bigger issues and before they're uncovered by law enforcement.

Drivers and management are both fans of the program. "They can take these classes in the comfort of their own home or if they're doing a reset somewhere," Frolick said. "It's at their convenience. They don't have to sit in a classroom for two to three days listening to lectures. They like that option."

Drivers also like the style of the modules, designed with a mix of text, illustrations, audio, video and short quizzes to help them retain the information.

"We've received some very positive feedback on online training," Frolick said. "Drivers tell us ‘that was interesting' or ‘I didn't know that' about something they learned in the course, or even ‘I took some notes on it.'" The training makes them safer, keeps them engaged with their jobs with up-to-date information and gives them pride in their work, he added. One driver took a module and passed, but wanted to improve his performance, so he asked to take it again. He did, and got a 100-percent score on the next attempt.

The training isn't valuable only for drivers. Warehouse workers learn about cargo securement; employees throughout the company learn about rules for handling hazardous materials.

For Transpro, which has been using CarriersEdge online training for three years, the benefits start with safer drivers. "We want them to return home the same way they came to work," Frolick said. "We want them back as much as their family does." Ease of use makes participation a lot easier; the interactive programs don't require a high degree of computer literacy, are interactive and provide immediate feedback to those taking the courses on how they did. By being able to reach more drivers with instructional materials at more convenient times, CarriersEdge also makes him more efficient and effective in his job as safety director, Frolick adds.

Frolick also appreciates that CarriersEdge modules take into account differences in Canadian and U.S. rules on subjects like hours of service, important information for drivers working on both sides of the border to have. "Coupling online training with our orientation and safety programs is a winning combination," Frolick said.

It's a combination that has helped Transpro win a lot of recognition from drivers, customers and the industry: Four-time winner in Best Fleets to Drive For. A six-time winner of The Shippers Choice Award. Markel Insurance Co. awarded Transpro Platinum Plus status for being in the top 5 percent of 1,000 carriers surveyed for safety performance.

Frolick has been in the trucking business for 35 years, 22 of those as a driver. "We didn't have this kind of training when I started," he said. "We might have had a 10-minute tailgate meeting when the shift started."

But drivers, employers, customers and fellow motorists need something more up-to-date, comprehensive and sophisticated than that. "I've mentioned CarriersEdge training to other people in our industry," he said. "When it's a really good product, people need to know about it. More companies are looking at ways to train their drivers. CarriersEdge is the first place they should be looking."

FTCT Transportation: Safe and SoundSafety Awards, Coupled with Being Named a 'Best Fleet to Drive For,' Distinguishes Company

Markham, ON - If you were to write a business plan to create and manage an extremely well-run and safe trucking company, you might start by analyzing the competition. You just might want to copy the blue print of FTC Transportation.

Based in Oklahoma City, FTCT operates just 35 trucks, but the trucking company is about as blue chip as you can get. It started its life in 1986 as the U.S. and Canadian dedicated carrier to the Feed the Children Program (a global organization that feeds more than 263,000 children on a daily basis), delivering hunger and disaster relief freight. It expanded operations to "for-hire" carriage to utilize its tractor-trailers on backhauls, and when there was capacity for freight shipments.

Good company to drive for? Check - it's been nationally recognized as one the Best Fleets to Drive For, for the past five consecutive years. It's also been named as one of Oklahoma's Top Workplaces for three consecutive years.

Safety? Check again. FTCT has been awarded Platinum and Gold Safety awards by Great West Casualty for the past four years. The Oklahoma Trucking Association recognized the company for Outstanding Achievement in Highway Safety in 2016. The company is also a past two-time Grand Trophy winner in the small carrier division of the National Fleet Safety Awards from the Truckload Carriers Association and Great West Casualty.

"Safety is at the fore-front of every decision made at FTCT," proclaims the company's website. "Hiring only the safest, most professional drivers has allowed FTCT to maintain the highest of safety standards."

"Delivering our freight safely is what we're all about, and that's reflected in our mission statement," says Emory Mills, FTCT's Director of Safety and Driver Administration. "We have a responsibility to our drivers, and the motoring public."

Augmenting its comprehensive safety program is a program with CarriersEdge, which provides online training - both full courses and refresher/remedial courses. "They've been a great partner in our continuing education program with drivers," says Mills. "We have a combination of safety programs at work - including a tractor/trailer walk-around, where drivers need to find planted defects during a pre-trip truck inspection. It's much like the national truck driving championship, where drivers can showcase their abilities. This is very effective, but only part of our safety program. Drivers are on the road the majority of the time. It only makes sense to have an online training program that reaches them at their workplace. And CarriersEdge does."

According to Mills, the delivery of training is much better than other models the company tested. "We looked at videos, but they weren't very effective. Drivers would come in and watch a video on a specific topic, but they would not engage. They would be on their phone texting, or dozing off. We would have to bring someone in the room to just monitor, to ensure they were paying attention. For a small company, that's not a good use of our time. And worse yet, we weren't sure what information the drivers were retaining. There wasn't a test at the end."

After analyzing different training systems in the industry, FTCT determined CarriersEdge made the most sense. "Their courses, with interactive experiences, are in-depth and very well put together. They are designed for comprehension in a manner that makes learning easy," says Mills. "Plus we can upload our safety newsletters and other information, such as our monthly safety meeting minutes, to our secure CarriersEdge portal, so our drivers can get all their information off one site. This makes it easy for everyone. We're also in the process of issuing tablets to all our drivers so they can review the material, and have access to CarriersEdge training and information while on the road."

For Jon "AZ" Atzenhofer, training is a necessary evil. "It's continuing education - and I've seen good ways and bad ways of working with drivers," he says. A driver for 29 years, the last 10 with FTCT, Atzenhofer says one company's solution was to have a training kiosk at a terminal. "We logged on to show we were there, saw the video, then logged out to document we stayed and watched it. It was pretty much useless. Watching a video was about the last thing we wanted to do when we came back to the terminal."

In comparison, Atzenhofer says he likes to do training and course work on his own schedule. "And I can start and stop when I like," he says. "With CarriersEdge, it remembers where I was in the course, so I can resume when I want. I also like how they ask questions frequently, so I stay more engaged with what I'm learning. It also has verbal information, visual information, and demonstration videos - everyone has a different way of learning. The exam at the end then tests my full comprehension, and Emory can see that I took and passed the test. It's all documented."

Zavcor Trucking Realizes Savings with CarriersEdgeCross border refrigerated and dry freight carrier is reducing accident frequency, violation and management costs, and improving fuel efficiency with CarriersEdge online training and compliance tools

Markham, ON - CarriersEdge, providers of online safety and compliance training tools for the North American transportation industry, today announced that Zavcor Trucking Limited is reporting significantly lower accident frequency, fine and violation rates, and improved fuel economy with its interactive training courses.

"We're realizing savings in several ways by using CarriersEdge for training," said Chrissy Trombley, H.R./ risk manager at Zavcor Trucking Limited. "Our accident frequency rate has dropped by 75%, fines and inspection violations are down over 95%, and fuel efficiency is 25% above the corporate target. There is also a payoff in the time we save using CarriersEdge to manage compliance for 60 drivers. Overall, we have a safer, better trained pool of drivers with CarriersEdge for a relatively small investment."

Zavcor Trucking adopted CarriersEdge online training about four years ago. Previously, the company employed traditional driver meetings and training sessions. Today, the company uses the CarriersEdge library of courses to train new drivers, including new hires without any driving experience, and for remedial and refresher training. Required courses include defensive driving and HOS and logbook instruction while drivers can request to complete additional courses for a financial reward.

"CarriersEdge helps us identify training deficiencies and focus on areas needing attention while not spending time on topics where a driver is already proficient," Trombley stated. "Their adult learning approach to complex topics ensures drivers learn the material and is a gentle way to remind them about things they may have forgotten. It also keeps us compliant, and with CarriersEdge there's always a focus on responding to our needs and to providing information that's important in our operation, such as the new Border Crossing courses they just introduced."

Zavcor Trucking Limited, based in Stevensville, Ontario, is a privately owned and operated transportation business that specializes in hauling temperature controlled and general freight to a growing list of shippers. The company offers services across Canada and into the U.S. with a fleet of 60 trucks.

"The experience at Zavcor Trucking is proof that our approach to online training can help carriers realize cost savings and other benefits," said Jane Jazrawy, CEO at CarriersEdge. "We are pleased they have adopted our library of safety and compliance courses and our compliance management tools."

Hazardous Materials Carrier Matrix, Inc. Selects CarriersEdge for Driver TrainingTruckload, hazardous materials and expedited service provider switches to the CarriersEdge online, interactive safety training platform

Markham, ON - CarriersEdge, providers of online safety and compliance training tools for the North American transportation industry, today announced that Matrix, Inc. has adopted its driver training courses and online training platform.

"We moved our driver training program to the CarriersEdge platform from another provider in June of this year because its approach helps improve the safety rating of our company," said Ivelina Atanasova, an owner at Matrix, Inc. who oversees safety programs. "The CarriersEdge library of courses is more up to date and they are continually adding new topics and modules. The platform also enables drivers to better understand the material and that results in safer operations."

Headquartered in Bensenville, Illinois, Matrix, Inc. is a 48-state truckload general freight, hazardous materials and expedited service provider. The carrier operates 65 trucks and employs 70 drivers, including teams.

"The CarriersEdge approach enables drivers to learn a topic from their perspective, rather than simply providing a definition of the subject like our previous solution," Atanasova stated. "It teaches them what they need to do instead of having them simply watch a video and take a test. That's especially important when it comes to things like log books or hazardous materials training."

Today, Matrix is using CarriersEdge for new hire orientation, including 16 drivers added since June, and to meet ongoing compliance requirements for existing drivers and office staff. The solution is also used for refresher training when a driver has a violation that needs to be addressed. All training is assigned on the CarriersEdge platform and is managed in the carrier's online safety education center.

"We set out to streamline training management and improve safety for Matrix by providing courses that engage all types of drivers, regardless of their level of experience," said Jane Jazrawy, CEO of CarriersEdge. "We're pleased that after switching from a simple video-based system to our interactive instructional approach and extensive library of courses that Matrix has quickly realized the value we can provide."

Abenaqui Carriers Switches to CarriersEdgeHazardous materials carrier transitions to the CarriersEdge online platform for effective and affordable driver training

Markham, ON - CarriersEdge, providers of online safety and compliance training tools for the North American transportation industry, today announced that Abenaqui Carriers has full transitioned its driver training to CarriersEdge courses and its online training platform.

"CarriersEdge courses are the best value on the market," said Sheryl Smith, safety manager at Abenaqui Carriers. "Other companies, including our previous provider, are either expensive and time consuming or inexpensive but have little to offer in terms of content. It's not purely about dollars and cents but with CarriersEdge we have a driver training solution that's both effective and affordable."

Abenaqui Carriers, based in North Hampton, New Hampshire, is a family owned and operated diversified hazardous material carrier. Founded in 1973, the company specializes in transporting gasoline, jet fuel, aviation gasoline, propane, heating oil, bio fuels, ethanol and natural gas. Its fleet of over 50 tractors and 65 trailers services customers in New England, New York and eastern Canadian provinces from several terminals.

Beginning in late 2015, after using a different provider for three years, Abenaqui Carriers began providing CarriersEdge courses to its 70 company drivers, including new hires and existing operators requiring refresher and certification training.

Today, the company is using CarriersEdge tests as a baseline for gauging the training needs of new drivers, as well as its Hazardous Materials training courses to maintain compliance with the C-TPAT (Customs-Trade Partnership Against Terrorism) program from U.S. Customs and Border Protection (CBP). Companies that achieve C-TPAT certification have a documented process for determining and alleviating risk, resulting in expedited processing of their cargo.

"Although our previous training course provider offered a multitude of topics, many of the presentations were not of a high quality and the information was limited to a beginner commercial driver," Smith stated. "We only have to hire about one new driver every six months, and we only hire drivers with two years of over-the-road experience, but we still need courses that are informative and that are presented in an educational format that treats new and seasoned drivers as professionals. With CarriersEdge we have the content, the presentation and the testing we need.

"CarriersEdge also provides an affordable means of training drivers who are based at remote locations, some as far as 100 miles away," Smith added. "Their bundled pricing structure based on the courses we provide rather than charging by driver is more cost effective, and their online instructional approach helps us keep drivers up to date on training with much less of an impact on our dispatch schedules or their availability."

Abenaqui Carriers is also using the CarriersEdge platform to provide company specific information to drivers, including presentations on emergency response guidelines, security plans, and cargo tank rollover protection, as well as things like videos on aggressive driving and road rage.

"We design our courses at CarriersEdge to fully engage drivers in the learning process, regardless of their learning style, age or industry experience," said Jane Jazrawy, CEO of CarriersEdge. "We're very pleased that Abenaqui Carriers has recognized the value of our instructional approach, which fosters a deeper understanding of course material than simple video-based offerings."

Day & Ross Address Driver Training Language Barrier with CarriersEdgeTruckload and LTL carrier switches to the CarriersEdge online platform for driver training and adopts the company's Punjabi language courses

Markham, ON - CarriersEdge, providers of online safety and compliance training tools for the North American transportation industry, today announced that Day & Ross is using its new Punjabi language courses to train newly hired drivers. The truckload and LTL carrier switched to CarriersEdge as its driver training content provider about 18 months ago.

"Day & Ross has used other training products in the past but the CarriersEdge solution has the best content and its programs are current, plus we can now offer courses in Punjabi as well as English and French," said Joe Sullivan, Sr. Director, Safety and Risk Management at The Day & Ross Transportation Group. "We're hiring about 120 drivers per month across the group of companies and in some markets where our business is growing there are large populations of immigrants who speak Punjabi as their first language. The growing number of online training courses translated into Punjabi by CarriersEdge helps us ensure that essential content is understood by those drivers."

Day & Ross is part of the Day & Ross Transportation Group, a wholly owned subsidiary of McCain Foods Limited. Headquartered in Hartland, New Brunswick, Day & Ross operates over 2,100 tractors with 3,800 full- and part-time drivers operating in all 10 Canadian provinces, providing LTL and truckload services, as well as service to and from the U.S. through a strategic alliance with an exclusive U.S. partner and scheduled truckload operations to and from Mexico.

"We have 49 locations from Newfoundland to British Columbia," Sullivan stated, "so having safety personnel at every location is not possible. The CarriersEdge approach to online training allows our regional managers to work with our 3,800 drivers much more efficiently and effectively. The online system makes it easy to manage training for new hires and for drivers to complete remedial courses if they receive a violation."

Sullivan noted that the administrative tools and reporting capabilities of the CarriersEdge platform help deliver effective online training throughout the Day & Ross organization. "CarriersEdge is also less expensive and more flexible than our previous supplier because they allow us to bundle training so we can use it for any driver and it's not restricted to one person," he added. "As we continue to grow in freight volume and mileage, CarriersEdge is helping us expand our driver pool, be better prepared and operate more safely."

"Punjabi has been one of the most requested languages by Canadian fleets, so we're very excited to have the courses in that language to help Day & Ross meet its training needs," said Jane Jazrawy, CEO of CarriersEdge, "and we're pleased they have chosen us to provide online driver training for their entire organization. We are equally committed to providing our platform and training courses in languages our clients need, including Spanish for U.S. operations in the future."

Customer Experience Video - Easson's Transport

Customer Experience Video - Liberty Linehaul

It's a great service - you have everything we need and keep it updated as well. I've mentioned it many times to colleagues at industry events."

Mary Sager
Safety & Compliance

Cam-Scott Transport

It's an amazing tool and I would recommend it to any organization"

Zoran Pandiloski
Safety, Compliance and Fleet Manager

GX Transportation

CarriersEdge produces content that is easy to use for customers, and provides measurable results in safety improvement."

Daniel Grant
Directory of Transportation Safety Services

Sentry Insurance

Other vendors call me and pitch their services, but those calls are usually short - no one compares to what you do in terms of quality content, ease of use, industry specifics, and ability to tailor it to our needs."

Neil Campbell
Human Resources Manager

J.B.M. Logistics

Monthly Webinars

CarriersEdge webinars generally run on the 2nd Tuesday of the month, alternating between business, training, and product areas. All sessions start at 1:00pm Eastern and are free to attend, so let us know if you're interested and we'll send you connection details.

View from the Edge

View from the Edge is a periodic review of best practices in risk management, driver development, and technology for the trucking industry, produced by CarriersEdge.

September 26th, 2018


Need to integrate CarriersEdge with other systems? No problem!

Our REST API gives you access to all administrative and reporting functions so you have full control over account management, module assignment, configuration, reporting, and much more.

Contact us for full documentation.