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We know that no matter how simple a system is to use, at some point you'll need some help. Maybe you're not sure of the best way to do something, want to explore advanced options, or just have some questions. We understand, and we're here to work through it with you.
Our customer support group is the best in the biz, and providing top notch customer support has been a core part of our philosophy since the beginning. We know that every support incident is an opportunity to improve the product, and every conversation is an chance to learn more about what fleets and drivers need. We pride ourselves on developing long term relationship with customers, and with customers sticking around for more than 12 years, on average, we definitly get to know them.
As one long time customer noted, when retiring from his job: “I want to say thank you from the bottom of my heart to the CarriersEdge Support team. You all helped me so much over the years. I've said it before, and I'll say it to anyone who asks, CarriersEdge has the best customer service I've had the pleasure of working with.”
But we don't just support fleet managers and administrators, we help drivers too. If they're working through their training and stuck on something, our Support team will be happy to assist. Sometimes it's just a simple login issue, somethings it's more complicated, but whatever it is we get it resolved.
Responsive, friendly, patient, and thorough, from pre-sales inquiries, through onboarding, to advanced support for power users. The CarriersEdge Customer Support team is here, and ready.