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We know that no matter how simple a system is to use, at some point you'll need some help. Maybe you're not sure of the best way to do something, want to explore advanced options, or just have some questions. We understand, and we're here to work through it with you.

Our customer support group is the best in the biz, and providing top notch customer support has been a core part of our philosophy since the beginning. We know that every support incident is an opportunity to improve the product, and every conversation is an chance to learn more about what fleets and drivers need. We pride ourselves on developing long term relationship with customers, and with customers sticking around for more than 12 years, on average, we definitly get to know them.

As one long time customer noted, when retiring from his job: “I want to say thank you from the bottom of my heart to the CarriersEdge Support team. You all helped me so much over the years. I've said it before, and I'll say it to anyone who asks, CarriersEdge has the best customer service I've had the pleasure of working with.”

But we don't just support fleet managers and administrators, we help drivers too. If they're working through their training and stuck on something, our Support team will be happy to assist. Sometimes it's just a simple login issue, somethings it's more complicated, but whatever it is we get it resolved.

Responsive, friendly, patient, and thorough, from pre-sales inquiries, through onboarding, to advanced support for power users. The CarriersEdge Customer Support team is here, and ready.

Searcy Trucking logo

Onboarding with CarriersEdge to get our account set up was easy, and the support we received and continue to receive from the customer support team is great.

Equipment: Flatbed, oversize

Category: Small fleet, OTR

Customer Support hours and target response times


Monday - Friday
8am - 8pm Eastern

Monday - Friday
8am - 8pm Eastern
2 hour response time

9am - 5pm Eastern
3 hr response time

After hours

2 business hour response time to voice mail and email messages

Ongoing assistance

Looking for something more personalized and direct? Our network of consultant partners might be just what you need. Risk consulting, safety program management, mock audits - our partners offer a wide range of services to help you take your safety program to the next level.

Learn more about our independent consultant partners.