Contract Transport Services (CTS), based in Green Bay, WI, operates a fleet of more than 130 tractors, nearly all day cabs. However, even though its drivers stay close to the terminal (and are home most nights), those drivers work a variety of shifts to serve customers throughout the midwest.
CTS implemented the CarriersEdge system in 2015, replacing the live sessions with online modules that drivers could complete at their convenience. Using both courses from the CarriersEdge library and its own custom modules, CTS offers training on a wide range of topical subjects.
With drivers able to complete that training without disrupting existing schedules, sessions have moved from the previous quarterly schedule to monthly engagements.
Supplementing the online content, CTS maintains the personal touch by pairing drivers with mentors and conducting regular ridealongs. Together, the online training and on-road coaching allow drivers to get a more personalized training experience, with the flexibility to participate at their convenience.
"The instruction modules from CarriersEdge are setup to help drivers get engaged and retain the informationed presented. We can also monitor how our drivers have done on each module - if there is an area they didn't score well on, we can review the test with them and help them with additional information. CarriersEdge makes things easy for us - all our safety information is contained within the program."
Director of Safety
Contract Transport Services
"CTS' experience shows the promise of online training. They've not only eliminated the gruelling and disruptive live training sessions, but they've significantly increased the total amount of training delivered and number of drivers being reached every month. It's no wonder that they continue to show such positive results in safety performance."
View from the Edge is a bi-monthly review of best practices in risk management, driver development, and technology for the trucking industry, produced by CarriersEdge.
CarriersEdge provides interactive online driver training for the North American trucking industry. A comprehensive library of safety and compliance courses is supplemented with extensive content creation and customization options, full featured survey tools, detailed management reports, and the industry's first dedicated mobile app for driver training.